Terms and Conditions | Highflier Academy

Terms and Conditions (Student Agreement)

This sets out the Terms and Conditions (“T’s & C’s”) of your enrolment with Highflier Academy (“JAMS AU Pty Ltd” or “We”).

To complete your enrolment, you must be  15 years of age or older.

If  you are under 15 years of age, you will  need  one of your parents/legal guardians  to  complete your enrolment  on your behalf.  In that case,  both you and your parents/legal guardians  will need to ensure compliance with the  T’s & C’s.  Following,  “you” and “your” will  then  refer to  both you and, where applicable, your  parents/legal guardians.

Our commitment to you:

We’ll always do our best to fulfil your needs and meet your expectations. It’s important to have things clarified so that we both know who is responsible for what, when and how.

We like to keep things simple. We have no desire to get you to commit to anything you really don’t want or need. We want what’s best for both of us, now and in the future.

So, in summary:

You have expressed the need for academic assistance that is specifically designed to meet your individual needs.

We will:

Provide you with an online and / or in-person learning program which may be varied from time-to-time aimed at supporting your academic needs (“Service”) that includes but not limited to:
- the provision of an adaptive learning plan incorporating a course or program of learning
- method or delivery may be in person or online depending on the workshop or course you have signed up for and it may change in future
- allocation of a Highflier Academy specialist tutor/s matched to your needs
- access to various in-house and collaborated learning platforms and content specifically designed to meet your learning objectives
- an ongoing course or program of learning which may include a live online session / in-person with a tutor (“Session”)
- setting of learning goals and the provision of feedback and reporting as part of the Session
Maintain the confidential nature of your personal information, academic performance and use of our various platforms, subject to your consent below.
Notify you of any changes to fees charged by Highflier Academy for its services. You are under no obligation to accept such fee changes, and should you elect not to accept such fee changes you may cancel your enrolment.

You will:

Need access to a laptop / portable device with the latest version of the browser, a camera and microphone, and reasonable internet access for certain online and in-person programs and practice tests.
Be required to attend each Session on the date and time that you have booked, noting that each Session cannot be changed by you but you may cancel an entire series booking, provided we receive at leats 14 days prior notice in writing. Failure to attend and/or not providing the required minimum cancellation notice (14 days) means that you will be charged for the bookings as normal.
From time to time, be assigned additional work (“Practice”) to be completed between each Session and you agree to use your best endeavours to complete this Practice as requested
Pay for the service in line with the pricing and policy rules of your selected plan as published or advertised at the time of sign up.
Only communicate with your Highflier Academy tutor/s through the emails to be able to get you a proper response.
Comply with academy's policies and procedures as updated by Highflier Academy from time to time. This includes you consenting to Highflier Academy:
- recording and reviewing each Session for the purpose of quality assurance, internal training and to allow you to review any previous Session
- recording all data from Sessions and the Zoom learning platform for the purpose of:
  - diagnosing your current proficiency and learning requirements
  - assessing and reporting on your academic performance and progress
  - updating the Highflier adaptive learning platform / in-house systems
  - use in educational research
- Respect the fact that Highflier Academy has invested significantly in the development and curation of the learning content hosted on our learning platform. This content is only to be used by you and you undertake not to provide access to this content to any third parties.

What happens if things don’t go according to plan?

We will always try to deliver our Service in accordance with good industry practice and at the standard reasonably expected from a qualified tutor using our platform and content. That said, we can’t guarantee that everything will be error-free. The very nature of the provision of online and in-person services means that Highflier Academy and you are dependent on staffing and software as well as stable and sufficient internet bandwidth to be able to provide services to you.

So, as hard we might try, sometimes things don’t work out exactly as planned. We always put our students first and we commit to you that:

If time is lost during one of your Sessions due to the late arrival of our tutor or due to technical issues with the Highflier Academy / Zoom learning platform, Highflier Academy will compensate you for the loss of time by rescheduling a Session to another date and time that is agreed between you and the tutor to make up for such loss or provide you with a proportional credit. This is at the discretion at Highflier Academy solely and no further changes can be made once a decision is reached.
If a tutor cancels a Session, Highflier Academy will try to provide you with another tutor with similar qualifications and experience. If Highflier Academy is unable to provide a replacement tutor at the scheduled Session time, Highflier Academy will try to provide you with an alternative Session at a time that is convenient for you.
You or Highflier Academy may cancel your enrolment with Highflier Academy at any time and for any reason by providing notice in accordance with the specific cancellation notice periods (14 days). In such case, you will have no further financial obligations to Highflier Academy and Highflier Academy will have no further obligations to provide Services to you.

The results of using Highflier Academy’s services may vary and depend upon a range of factors including for reasons that are personal to you. Highflier Academy does not guarantee that use of the Service will lead to an improvement in academic performance or results. To the full extent permitted by law, you will hold Highflier Academy blameless for any act or omission relating to the Service and you will indemnify Highflier Academy from any dispute, action, claim or proceedings relating to the provision of the Service to you and Highflier Academy will not be responsible for any losses or damages.